Frequently Asked Questions

General Questions

Q: What is StockUnlimited?

StockUnlimited is a creative content store which gives its members unlimited access to an unparallelled range of high quality, royalty-free vector graphics, clipart, stock photos and other images.
The StockUnlimited subscriptions allow our users to download and use as much royalty-free stock content as they want, with no hidden fees, no red tape and no complex licenses.

Q: Define Royalty-Free.

Royalty-Free is a concept where you don't have to pay any additional fees (royalties) for repeated use of the content after paying the initial licensing fee.
When you license an image, you do not own the copyright of the image; you merely purchase the rights to use that image legally without additional fees or interruption from the copyright owner (as long as that the scope of use remains within the StockUnlimited License Agreement). Royalty-free content cannot be re-sold or transferred to another owner.

Q: What is a vector?

A vector is a computer graphics file that can be scaled to any size, without loss of quality. Our vectors are offered in EPS, PNG, and SVG format. To work with a vector file, you must use vector editing software, such as Adobe Illustrator or CorelDRAW.

Q: Can I really download and use as much royalty-free content as I like in any subscription?

Yes you can, as long as your subscription with us remains active.

Q: What are the benefits of a StockUnlimited subscription?

Q: How often do you add content?

We add thousands of new vector graphics, illustrations, clipart, icons, photos and image files every week.

Q: How do I remove the watermark?

You can remove the watermark by logging into StockUnlimited with a valid user profile. The watermark automatically disappears after you download the file.

Image Searching And Favorites

Q: How do I download content?

Q: How does the Favorites function work?

You can save your favorite vectors by clicking the little heart ♥ in the top right corner of a vector in the results display page. If you’re viewing a vector on its individual detail page, the heart can be found underneath the image next to its ID number. To view your favorites, open the dropdown under your account name in the top right corner of any page, and select My Favorites. To remove a vector from My Favorites, simply deselect the heart icon.

Q: Can I download a comp image?

Yes, StockUnlimited offers free watermarked low resolution comp vectors for mock up purposes only. To download a comp vector, right click and save it from its content detail page. Comp images may not be used in a final project.

About EPS files

Q: What is an EPS file?

Encapsulated PostScript (EPS) is a file extension for a graphics file format containing any combination of 2D vector graphics, bitmap images, and text. It may also include an embedded preview image in bitmap format and can be placed within another PostScript document​​.​​ More detail from Wikipedia here.

Q: How do I open an EPS file?

Because EPS files are generally vectors, not every editing software can be used. You'll need a vector-specific editor such as Adobe Illustrator and CorelDraw.

Q: Can I edit an EPS file?

Yes, EPS files are also known as vector files that can be resized without quality loss and easily edited and manipulated in most image editing software such as Adobe Illustrator.

Q: What if I don't have a vector editing software?

You need to have one in order to edit and scale an EPS file and Adobe Illustrator can be quite heavy on the wallet. There are a few free open source options that can perform basic editing tasks such as SVG Edit and Inkscape.

Q: Can I open my EPS file using Photoshop instead?

Yes, you can but it will rasterize the image and you will not be able to resize it properly as it will affect the quality. Follow these steps:

  1. Open Photoshop. Either create a new file by selecting "File > New" from the application menu, or open an existing file by selecting "File > Open".
  2. Select "File > Place" from the application menu. Locate and select the EPS file you would like to import into Photoshop, click on it, and click "Place". The file will appear with a box around it over your Photoshop canvas.
  3. Click and drag within the box of the EPS to move it where you want it. Click and drag on the square anchor points to scale it. You can scale proportionally by clicking and dragging one of the corner anchor points while holding down the "Shift" key.
  4. Type the "Enter" ("Return" for Mac users) key to commit the position and scale of your EPS. The EPS will now appear in your "Layers" palette as a new "Smart Object" layer, to which you can make limited edits within Photoshop. You can also rasterize the object to allow for full Photoshop editing capabilities by selecting "Layer > Rasterize > Smart Object".
  5. Save your work by selecting "File > Save As" from the application menu. Enter a file name and click "Save".

Q: Can I convert my EPS file to another file format?

Yes, you can use this converter to open and save your EPS file to a .jpg, .gif or other file formats. You may also choose to download your vectors as PNG files. Click here to know more about PNG files.

Q: What are EPS files best used for?

EPS files are very flexible in that you can change the size, colors, text or any other part of the file to suit your needs. Because EPS files can be resized without loss of quality, they also lend themselves well to designs that require large sizes​​. Basically any task that you need to insert images into other pages, such as PDF files or text documents for business presentations or slide shows.

Q: I can't see my EPS file!

There are a few ways you can view your SVG file:

  1. Open the EPS file in a viewer (online or offline).
  2. Use Acrobat or Distiller to convert your EPS file into a PDF that can be viewed.
  3. Import the EPS into an illustration-based software like Adobe Illustrator or CorelDraw.

Q: What is the difference between SVG and EPS files?

Basically, SVG is designed for web usage while EPS is meant for print. EPS file format maintains most of the graphic elements in Adobe Illustrator so they can be reopened and edited, plus multiple artboards are also preserved. SVG or SVGZ (compressed) can reduce file sizes by 50 - 80% but you can’t edit the file using a text editor.

About PNG files

Q: What is a PNG file?

Portable Network Graphics (PNG) is a raster graphics file format that supports lossless data compression, meaning compression doesn't affect the quality of the image.​ In contrast to an EPS file, a PNG file can't be resized ​without loss of quality. Like other raster format such as BMP and JPEG, a PNG file will pixelate when enlarged. Unlike JPEGs and BMPs, PNGs support transparency, which allows you to place the file over any color background or even photos without showing a border or background around the image. More detail from Wikipedia here.

Q: Are there versions of PNG files?

Yes. there are 2 – PNG8 and PNG24. PNG8 files are very similar to GIF files with 256 colors and 1 bit transparency while PNG24 files are larger versions of JPEG and can include over 16 million colors. StockUnlimited vectors are in PNG 24​ format​.

Q: Do PNG files support transparency?

Yes, PNG files sport the best capacity for transparency and can be set on a scale between opaque and completely transparent on most image editing software.

Q: Do PNG files support animation?

No, the PNG format does not support animation as it cannot contain multiple images in one.

Q: When will I need to download PNG files?

PNG files are best used for web images that involve transparency and fading, or complex image editing processes where file size is not an issue.

Q: I have downloaded a PNG file but I can't open it!

For Windows users, you may open your PNG file using Microsoft Windows Photo Viewer or Paint. If you are a Mac user, Apple Preview can be used. Alternatively, any image editing software like Adobe (paid) or GIMP (free download) can be used as well.

About SVG files

Q: What is an SVG file?

SVG stands for Scalable Vector Graphics. It is an XML based file format created by the World Wide Web Consortium (W3C) as a standard for displaying vector graphics on the web and on mobile.

Q: How do I open my SVG file?

There are a few ways you can view your SVG file:

  • Adobe Illustrator CC
  • Adobe Flash Player 17
  • Adobe Flash Professional CC
  • Adobe InDesign CC
  • Microsoft Visio 2013
  • CorelDRAW Graphics Suite X7
  • Corel PaintShop Pro X7
  • Serif DrawPlus
  • Inkscape

Q: Are SVG files scalable?

Yes, SVG images are scalable to the size of the viewing window and will adjust in size and resolution according to the window in which they are displayed.

Q: Do all browsers support SVG files?

Yes, all updated browsers such as Mozilla Firefox, Google Chrome, Apple Safari, Opera, Internet Explorer 9 and above can open SVG files.

Q: Can SVG files be compressed?

Yes. SVG images contain repeated fragments of text so they are well suited to compression, often referred to as SVGZ and carrying the .svgz filename extension.

About JPG files

Q: What is a JPG file?

JPG is the most common image format on the internet and is a compressed graphic format supporting up to 24-bit color, making it a good format for storing digital images.

Q: What is the difference between JPG and JPEG?

Nothing! They have the same meaning (both stand for Joint Photographic Experts Group) and are interchangeable.

Q: Do JPG files retain their quality once compressed?

Only to a certain extent. JPG files are an extension of lossy compression, which may noticeably reduce the image quality if high amounts of compression is used.

Q: How do I use JPG images?

JPG images are commonly used for Web graphics and for storing photos taken with digital cameras. They are usually saved with a .JPG extension.

Q: How do I open a JPG file?

JPG files can be opened by most web browsers, photo viewing programs and image editing software on Windows or Apple.

Registration And Account Information

Q: I just want to browse your site. Do I need to register?

Nope, you’re welcome to browse and search without registering!

Q: How does the money back guarantee work?

You may cancel with full refund for any reason within 7 days of signing up. Please contact our customer support team to process your refund.

Q: I want to cancel my subscription. Can I get a refund?

We offer a 100% refund if you cancel within the first 7 days of signing up. No matter the reason. Just send us an email and the reason for your refund (we really appreciate this information as it helps us to better serve you!). If you cancel after the first 7 days, your cancellation will take effect from the next billing period. You will have full download access to StockUnlimited until the end of the current billing period.

Q: Can I share my account with others?

No, your account is personal to you, and usernames and passwords may not be shared. If a colleague or friend wishes to take up a StockUnlimited subscription, you can invite them via the Invite a Friend link. To access the feature, click on your username in the top right corner of the screen, open the dropdown menu and select Invite Friends.

Privacy, Rights And Licenses

Q: Who owns the copyright to the content on the site?

The copyright is owned by StockUnlimited or its suppliers. StockUnlimited manages the copyright of the suppliers’ content on their behalf. When you pay for a subscription, we grant you the right to use the content you have downloaded according to our license agreement.

Q: What rights do I have when my subscription ends?

You are entitled to continue using any royalty-free content that has been downloaded and used in projects. Everything you downloaded is yours to keep and use forever. However you must not assume or deem the ownership and rights (including the copyright) in the content.

Q: What kinds of projects can I use the images for?

StockUnlimited royalty-free content can be used in many different types of project such as commercial or non-commercial websites, web banners, newsletters, PDF documents, blogs, emails, slideshows, standard-resolution TV and video presentations, and mobile phone apps. StockUnlimited content can also accompany magazine articles, books, advertising, brochures, documents, illustrations, booklets, billboards, business cards, and packaging, high-resolution videos, and presentations where the value of the images is not the main value of the overall project.

Q: I want to use the files that I have downloaded, as my company logo. Is it OK?

Nope. Usage of vector icons as company logo is not allowed under our license agreement. StockUnlimited content may have been downloaded and used in other contexts by others, and they also have the right to use it legally in perpetuity. Therefore, you would not be able to protect it as a trademark or service mark.

Q: Can I use royalty-free files that I have downloaded, in editorial articles and other publications?


Q: What does 'Editorial use only' mean?

Some files contain content that is subject to copyright, such as certain brands, landmarks or famous people. These files may not be used for commercial purposes. They can be used editorially, for example to illustrate a blog post. You may also use them to signify a link back to their own site, for example by inserting a Facebook 'Like' button or Pinterest 'Pin It' button.

Technical Stuff

Q: Why can’t I log in?

Please ensure that your browser accepts cookies, and your firewall doesn't block outgoing information. Ensure your caps lock is off, as the login and password fields are case sensitive. If you continue to experience problems, clear your cache and delete your Internet history. You might also speak to your network administrator to make sure there are no firewalls, VPN or proxy server settings blocking the StockUnlimited website.

Q: Why does the system log me out automatically?

The system will log you out automatically if it detects a simultaneous login with the same username elsewhere. Please note under our terms of use, you are not permitted to share your account with others.

About Extended License

Q: What is an extended license and why would I need to use one?
Simply put, an extended license is just an extension of the standard license. Use this license if you are planning to use images for resale purposes. Here are some situations where an extended license is required:
  • Printing graphics on t-shirts, mugs and posters.
  • Using graphics for a mobile game application to be sold in an app store.
  • Printing images on greeting cards for sale.
  • Selling CD remixes with a graphic on the cover

Q: How do I purchase an extended license?

It’s simple. Click here to see how to purchase extended license.

Q: How much does it cost to purchase an extended license?

$20 per image.

Q: Can I use the extended license I’ve purchased for a particular image indefinitely?

Yes you can use it forever, subject to the limitations mentioned in clause 9 of the StockUnlimited content license.

Q: Can I use the extended license on more than one product for resale?


Q: Can I apply an extended license to content marked “For Editorial Use Only”?

Nope. Content marked “For Editorial Use Only” may only be used for editorial purposes and may not be used for commercial purposes.

About Free Content

Q: How will I be able to download free content?

Easy peasy, just create a free account with us and start downloading away!

Q: Are the files marked “free” really free?

Definitely! Content that are marked "free" can be used for any purpose - whether it’s for personal or commercial use. Just keep an eye out for our content marked "free" in your search results and download away!

medical infographics : medical infographics

Q: How may I use your content? Are there any restrictions?

As long as you keep your free account active, you'll be able to keep and use the content you have downloaded according to the standard license.

Q: Why can't I download more than 10 files in a day?

As a free account user, you'll get limited downloads per day, per user. If you've reached your quota for the day, you may return the next day to download more files, or upgrade your account to get unlimited downloads immediately.

Lifetime Subscription

Q: What is StockUnlimited Lifetime Subscription?

StockUnlimited “lifetime” subscription is a special promotional offer that requires users to make a one-off payment to enjoy lifetime unlimited downloads from StockUnlimited's current collections.

Q: Define "Lifetime".

"Lifetime" is defined as the period until StockUnlimited ceases to operate or license the subscribed StockUnlimited content, guaranteed to be at least 36 months from the date of subscription. Please consult the Terms of Use for the full definition.

Q: Can I upgrade from my current subscription to a lifetime subscription?

Yes, you can!